Effaclar Acne System product questions:
Q: How does the Effaclar Acne System work?
A: The Effaclar System works in 3 easy steps, cleanse, tone, and treat. First, the Medicated Gel Cleanser gently removes excess oil and debris from the surface of the skin. Next, the Clarifying Solution penetrates deep to unclog pores removing dead skin cells and preps the skin for treatment. Then Effaclar Duo goes to work using micronized medication to fight the triggers of acne deep in the pores while being gentle on skin. Return to top
Q: How long does it take to see visible results with the Effaclar System?
A: The Effaclar System is the only acne system with Effaclar Duo that reduces up to 60% of acne in just 10 days. Now that it is in a complete system, you can start seeing visible results in 3 days with continuous improvement week after week. Return to top
Q: What happens if I use the Effaclar System for 10 days and my acne does not improve? Should I stop using Effaclar?
A: Acne is a chronic skin condition that may get worse before it gets better. Acne forms deep in the skin weeks in advance before it actually appears on the surface. Therefore, you may already be forming acne before you start using Effaclar. In addition, the P. Acnes Bacteria which causes the inflammation may resist the medication at first as it tries to expand. So be patient and continue to use Effaclar as instructed daily, as that is the best way to achieve results. Return to top
Q: How does the Effaclar System treat the 3 main causes of acne as observed by dermatologists?
A: The Effaclar Acne System has been developed with dermatologists to target the 3 main causes of acne: Hyperseborrhea/excess oil, hyperkeratinization/clogged pores, and acne deep in the surface of the skin. The Effaclar Acne System has three unique products that were formulated with dermatologists to work synergistically and clinically reduce up to 60% of acne in just 10 days, with continuous improvement week after week. It starts with the Medicated Gel Cleanser with Salicylic Acid and exclusive Lipo-Hydroxy Acid to remove excess oil and dead skin debris one cell at a time for precise and gentle exfoliation. Next, the Clarifying Solution works deep to unclog even stubborn pores leaving skin refreshed and smooth. Finally, Effaclar Duo with Micronized Benzoyl Peroxide penetrates deep into pores to eliminate the triggers that cause acne.
- Hyperseborrhea / Excess Oil: Medicated Gel Cleanser with Salicylic Acid + Lipo Hydroxy Acid
- Hyperkeratinization: Clarifying Soltuion with Glycolic Acid + Salicylic Acid
- Acne: Effaclar Duo with Micronized Benzoyl Peroxide + Lipo Hydroxy Acid
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Q: How can I achieve optimal results with the Effaclar System?
A: To achieve optimal results, you need to use the system as directed on the packaging, and to use it consistently and daily. Dermatologists recommend that patients continue to use their routine continuously even if results don't appear quickly. Acne is different for everyone. Therefore, in order to see your optimal results, consistency is the key. Return to top
Q: What ingredients are inside the Effaclar System?
- Effaclar Medicated Gel Cleanser = Salicylic Acid + Lipo Hydroxy Acid
- Effaclar Clarifying Solution = Glycolic Acid + Salicylic Acid
- Effaclar Duo = Micronized Benzoyl Peroxide + Lipo Hydroxy Acid
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Q: How is the Effaclar System effective yet gentle?
A: Dermatologists recommend that any product to treat acne needs to be effective but also has to be gentle on skin. The Effaclar Acne System has been formulated with no harsh scrubs or microbeads that can potentially damage and irritate acne-prone skin. Dermatologists do not recommend harsh scrubs or even cleansers with microbeads as they can potentially make skin even more sensitive. The Effaclar Acne System has also been clinically tested to be suitable for sensitive skin. Return to top
Q: How is the Effaclar System suitable for adult acne?
A: The Effaclar System is the only system that combines multiple acne medications to fight the triggers of acne, with hydrating and skin smoothing actives to even complexion and help boost overall radiance. Return to top
Q: Can excess exposure to UV rays, including tanning salons make acne worse?
A: Dermatologists recommend minimizing UV/Sun exposure for not just acne patients but to all patients and to use sunscreen daily. Specifically for acne patients, UV light, either from the Sun or tanning beds can worsen acne and leave permanent side-effects. UV exposure accelerates hyperkeratinization, which is the shedding of dead skin cells that lead to clogged pores. In addition, UV exposure can lead to hyperpigmentation which is the discoloration of the marks leftover from your acne. These are permanent and can affect your overall appearance. Therefore, it is always recommended to use sun protection whenever going outdoors. Return to top
FAQs about ordering, shipping, and returns:
Q: How will I know you received my order?
A: Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Delivery can take between 3-10 business days depending on location and selected shipping method. Return to top
Q: My order should have arrived by now, what should I do?
A: If you have received an email confirmation that your order has shipped, enter the tracking number into the carrier's website to see shipping status. If you have not received an email confirmation that your order has shipped, please contact customer service toll-free at 1-800-311-7880 (Hours: 5am-5pm PST Mon-Fri, or email LaRochePosay@webcsr.info Return to top
Q: How do I know if I am ordering on a secure site?
A: Your personal information is encrypted when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page. Return to top
Q: What are you going to do with my name and order information?
A: We will use this information to provide you with updates on your order. La Roche-Posay does not rent or sell any personal information from web orders or any off-line orders to third parties. For more information, see our Privacy Policy. Return to top
Q: Which credit cards do you accept?
A: We accept Visa, Master Card, American Express, and Discover. Return to top
Q: How do I return a product that I purchased online?
A: If for some reason you're not happy with your order, you can return it in its original packaging with a receipt, within 30 days, and receive a full refund less S&H. Please call customer service at 1-800-311-7880 for return instructions and return address within 30 days of purchase to return your order. Please note that no returns can be accepted for refund without a return authorization. Then, simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label. Refunds will be issued within 30 days in the form of credit to the credit card holder. Exchanges will be made within 30 days. Items purchased in any location other than www.GetEffaclar.com must be returned to their original point of purchase. Return to top