Order by phone
Please call, 800-977-9241 to order your Effaclar Acne System by phone.
Order and shipping questions:
We are happy to help you with any questions or concerns regarding your order. You can reach us in two ways:
- Call customer service at 1-800-311-7880. Agents are available Monday to Friday, 5am - 5pm PST.
- Email us at LaRochePosay@webcsr.info
Returns:
If for some reason you're not happy with your order, you can return it in its original packaging with a receipt, within 30 days, and receive a full refund less S&H. Please call customer service at 1-800-311-7880 for return instructions and return address within 30 days of purchase to return your order. Please note that no returns can be accepted for refund without a return authorization. Then, simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label. Refunds will be issued within 30 days in the form of credit to the credit card holder. Exchanges will be made within 30 days. Items purchased in any location other than www.GetEffaclar.com must be returned to their original point of purchase
Product support:
For questions and support regarding your Effaclar products, please call our support resources at 1-800-311-7880. Hours Monday to Friday, 5 am - 5 pm PST.
Address:
7850 Ruffner Ave.
Dept. 4000
Van Nuys, CA 91406